Privacy Policy
Effective Date: June 25, 2025
Pine & Wick, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website hosted on Squarespace, or purchase our products or services.
1. Information We Collect
We collect personal information you voluntarily provide when you:
Make a purchase
Subscribe to emails or SMS messages
Submit a contact form
Create a wholesale account or submit a wholesale inquiry
Participate in promotions or events
Create a customer account on our website
We may collect the following types of information:
Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through Squarespace’s payment partners)
Order history and preferences
IP address, browser type, device identifiers, and site interaction data (via cookies and analytics tools)
2. How We Use Your Information
We use your personal information to:
Process and fulfill orders
Provide customer support
Communicate order and shipping updates
Send promotional emails and offers (with your consent)
Improve our website and marketing performance
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. Your data may be shared with trusted third parties only to:
Process payments
Fulfill and ship orders
Provide email or SMS communications
Analyze website performance and traffic
These third parties include, but are not limited to, Squarespace, payment processors, and shipping carriers. They are required to protect your data and use it only for authorized purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, as provided by Squarespace, to enhance your browsing experience and gather analytics. Cookies allow us to remember your preferences and understand user behavior on our site.
You can adjust cookie settings in your browser or opt out using Squarespace’s cookie banner. For more information, refer to Squarespace’s Cookie Policy.
If we use advertising platforms (e.g., Facebook Pixel or Google Ads), we may use cookies to deliver personalized ads. You may opt out of interest-based advertising at optout.aboutads.info.
5. Your Rights and Choices
You have the right to:
Access and update your personal information
Opt out of marketing communications
Request deletion of your personal data
Know what information we collect and how it is used
To exercise your rights, email us at support@pineandwick.com.
6. CCPA Notice (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:
The right to request access to personal information collected
The right to request deletion of your personal information
The right to opt out of the sale of personal data (Note: Pine & Wick does not sell customer data)
To exercise your CCPA rights, email us at support@pineandwick.com with “CCPA Request” in the subject line. We will verify your identity before processing any request and respond within the timeframe required by California law.
7. State-Specific Privacy Rights (U.S.)
In addition to CCPA, Pine & Wick honors applicable privacy rights granted to residents of:
Colorado (CPA)
Virginia (VCDPA)
Connecticut (CTDPA)
Utah (UCPA)
Residents of these states have similar rights to access, correct, delete, or opt out of certain data uses. To exercise your rights under state law, contact us at support@pineandwick.com.
Pine & Wick does not use sensitive personal data, sell consumer data, or use data for targeted advertising.
8. Data Retention
We retain your personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, and maintain records. Customer account information may be retained unless deletion is requested.
9. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure checkout, and limited access to sensitive data. While no system is 100% secure, we strive to safeguard your data to the best of our ability.
10. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from anyone under the age of 13. If we discover that a child has submitted information, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When we do, the updated version will be posted on this page with the new effective date. Your continued use of our site implies acceptance of the updated terms.
12. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Email: support@pineandwick.com
Phone: (509) 676-4224
This Privacy Policy applies only to Pine & Wick’s U.S.-based website and customers.